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#Amazon send to kindle software#
But it serves as a bitter reminder that we don't ever truly own the digital goods and software we buy online. Nygaard's little dust-up with Amazon isn't, in and of itself, a big deal. Account status should not affect any customer's ability to access their library." (Amazon loves copying-and-pasting, it seems.) Our follow up question - "Why wasn't told why her account was cancelled?" - hasn't been answered yet.Īnd it probably won't be. When we reached out to the company Monday, their PR representative would only send us a canned response they'd dropped into their customer forum: "We would like to clarify our policy on this topic. She's still waiting on her replacement Kindle, but in the meantime has access to her library through the Kindle iOS app on her iPad.īut Amazon doesn't get off the hook so easily. Now just to spoil the story, I'll skip to the happy ending for Nygaard: After taking her story public, Amazon saw the error of their ways and restored her Kindle library. Per our Conditions of Use which state in part: .uk and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.Please know that any attempt to open a new account will meet with the same action. Instead, Murphy would only pass on this shrilly authoritarian boilerplate: What other account? Murphy wouldn't share that, either. A man named Michael Murphy with Amazon UK's "Executive Customer Relations" told Nygaard her account had been determined to be "directly related to another which has been previously closed for abuse of our policies." Which policies? He wouldn't say. That's when things took a Kafkaesque turn ( as documented by her friend, Martin Bekkelund, on his blog). Those friendly phone-based customer support folks couldn't access Nygaard's account either, and she was passed on to "account specialists" who only communicated via email. Nygaard was pleased with Amazon's prompt service, she told us, even though this was her second Kindle to fall victim to "stripes" on the ePaper screen.īut when Nygaard attempted to log into her Amazon account the next day, her account was suspended - and with it access to her library of 43 books. (I live in Norway, but have a friend who lives in London.)" They could only ship the replacement to UK because it was originally purchased there, and I told them I would find an address the next day.
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#Amazon send to kindle free#
"Someone immediately found the Kindle in the system and told me they would replace it free of charge. You can do that here:įinally, if you're also looking for general help with Kindle, here is a link to our general Kindle help article."Two weeks ago my Kindle started showing stripes on the screen and I contacted Amazon support," Nygaard told NBC News. This is what they mean in the email when they say "be sure to notify your approved senders". (For more information about adding Leanpub as an Approved Sender in Kindle, if you haven't already done that, here are some instructions).Īfter you edit your Kindle email address in your Amazon account, you need to change it in Leanpub too. You should able to do this by clicking the link they provide in the email that says "Manage Your Content and Devices", or the equivalent in your language. (Presumably they are asking you to edit your Kindle email address as proof you are the owner of the Amazon account.)
#Amazon send to kindle verification#
You need to click the "Verify Request" button to send the book to Kindle.Īs they say in the email, if you want to skip this verification step when you send books to Kindle in the future, you need to go into your Amazon account and edit your Kindle email address. After editing, be sure to notify your approved senders to ensure uninterrupted delivery of your documents and newsletters. Prefer to skip the verification step next time?Įdit your Send to Kindle email address (YOUR_KINDLE_EMAIL_ADDRESS) by visiting your Preferences in Manage Your Content and Devices. To help ensure you only receive documents from sources you trust, Kindle has added an extra layer of protection to your account. Kindle takes your account security seriously. We received a request to send the following document to your Kindle account:Ĭlick below within 48 hours to verify this request.
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If you try to send a Leanpub ebook to Kindle, you may get an email with the subject "Verify your Kindle document" from Amazon Kindle Support with a message like this: Recently Amazon has introduced new security measures to protect Kindle users.